Returns & Exchanges
At Forplay Catalog, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Please ensure all products remain in their original packaging with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all labels and tags are intact to prevent damage during transit.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing