Frequently Asked Questions
Everything you need to know about shopping with Forplay Catalog.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please note that certain intimate apparel and final sale items are non-returnable for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Forplay Catalog ships to over 50 countries worldwide. International delivery times and shipping costs vary by location and are calculated at checkout.
How do I know which size to order?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel or modify your order within 1 hour of placement by contacting our customer support team.